LSI strives for excellence in the provision of services and supports. We focus on easy access and support when entering services and work closely with individuals and families to assure supports are crafted to meet their needs.

Services that make a difference and help someone reach a desired outcome is our focus, and satisfaction with our services is key. We regularly seek feedback from the individuals and families we serve and provide training for our staff to assure the quality of our services remains at the forefront.

LSI continually adjusts our Quality Improvement activities based upon feedback from the people we serve and other stakeholders, including our staff and contractors, state regulators and community partners.
The quality of our services are reviewed regularly by the State of Vermont, LSI continues to receive high marks in all areas reviewed.

Current Quality Initiatives include:

Ensuring Excellence in Health & Wellness Services

… as a key priority area, LSI strives for excellence in health and wellness services delivered by competent and highly trained staff in all areas of care, including medication administration, first aid delivery, and special care provisions and procedures.

Enhance Clinical Services

LSI will maintain and encourage a culture of self-empowerment for individuals through education, decision-making capacity and resource provision to ensure a proper balance of Health-Safety-Risk for all individuals.

Promoting Independence & Interdependence

LSI is a leader in assessing and providing independence and interdependence opportunities for individuals with intellectual and developmental disabilities. LSI will support the Self-Advocates group to understand the evolution of services and factors affecting their services so that they may advocate for those services that best meet their needs. Through its partnership with Global Campus Foundation, LSI will expand its theme based semesters to increase individuals’ levels of social awareness and conversation on the local, state and national levels.

Enhance the Workforce Opportunities Model

Residing within many individuals we serve is a strong desire for self-sufficiency in their community’s workplace environment. LSI will expand workplace opportunities for individuals by creating new partnerships with area employers and expand the Project Search model into southern Vermont.